Frequently Asked Questions (FAQ)

Frequently Asked Questions

📦 Delivery

What are the delivery times?
Order preparation takes 1 to 3 business days. Delivery in Belgium and Europe then takes 7 to 10 business days. For international orders, allow 7 to 15 business days.

How can I track my order?
As soon as your order is shipped, you will receive an email with a tracking number to track your package in real time.

Is delivery free?
Shipping costs are automatically calculated during checkout based on your delivery address.

🔄 Returns & Refunds

Can I return an item?
Yes! You have 30 days after receipt to return an item. Items must be in their original condition, with their tags and original packaging.

How do I initiate a return?
Contact us at sarah260288@gmail.com stating your order number and the reason for the return. We will guide you through the process.

When will I be refunded?
Refunds are processed within 10 business days after receipt and approval of your return.

💳 Payment

What payment methods do you accept?
We accept major credit cards (Visa, Mastercard) as well as other secure payment methods available during checkout.

Are my payments secure?
Yes, all payments are secure and encrypted. Your store is hosted on Shopify, a PCI DSS certified platform.